Frequently asked questions

If I save a password from Passlette into my own manager, is that okay?

Yes, and it's encouraged. Passlette holds the group's shared credentials. If you want to save one to 1Password or Bitwarden or wherever for quick access, go for it. Just remember that your copy is a snapshot — if the group updates the credential in Passlette, your copy won't automatically update.

Can I use Passlette as my personal password manager?

You can create a group just for yourself and store whatever you want in it. But Passlette is built around the sharing model, so it's a bit awkward as a solo tool. If you want a personal password manager, something like Bitwarden (free, open source) is going to serve you better.

What are the different roles?

There are three: Admin can do everything — invite people, grant or revoke access, change roles, and add/edit/delete vault entries. Read & write members can add, edit, and delete vault entries but can't manage membership. Read only members can view and copy credentials but can't make any changes to the vault. When you grant someone access after they accept an invite, you choose which role they get.

What if the only admin in a group leaves or loses their account?

Members can still access the vault, but nobody can invite new people or manage roles anymore. Passlette won't let the last admin be removed for this reason, but account loss can still leave a group stranded. For any active group, it's worth having at least two admins.

If I remove someone from a group, do they lose access to the passwords?

They immediately lose access to the vault in Passlette. But if they previously saved any of those passwords in their own password manager, those copies still exist — there's no way for Passlette to reach into someone else's device and delete anything. If you're removing someone and access truly matters, rotate the credentials they had access to.

What if I forget my Passlette password?

There's no password reset. Your encryption key is derived from your password and never sent to the server, so we have no way to recover it for you. If you forget it, you'll need to create a new account and have a group admin re-grant you access. Treat your Passlette password like any important password — store it somewhere safe.

Can Passlette staff read my vault?

No. Passlette uses zero-knowledge encryption — your passwords are encrypted in your browser before leaving your device. The server stores only ciphertext it cannot read. We have no mechanism to access your vault contents even if compelled. Full security details →

How does pricing work?

Passlette charges per group, not per person — there are no per-seat fees. One group is $25/year; two groups are $35/year; three groups are $42/year; each additional group adds $7/year. See the pricing page for full details.

Who owns the subscription — me or my group?

You do. You subscribe and apply your subscription to the groups you administer. If you administer several groups, they're all covered under one annual renewal. If you stop administering a group, any other admin of that group can start their own subscription — the group isn't tied to your payment method.

What happens if I add a second group partway through the year?

You're charged immediately for the new group, prorated to the day for however much of your current annual period remains. At your next renewal, all your groups bill together on the same date.

What happens when I cancel?

Your groups stay fully accessible until the end of the period you've already paid for. Cancelling doesn't cut off access immediately. There are no refunds for unused time.

Is there a free trial or free tier?

[Placeholder — free trial / free tier details to be decided.]